Making Life Easier with Better Situation Design
I was thinking about how many times a day we struggle with simple things just because the situation design wasn't really thought through by whoever put the thing together. You know that feeling when you're at a grocery store, holding two heavy bags, and you realize the card reader is angled in a way that makes it impossible to see the screen without performing some kind of awkward yoga move? That's a classic failure of designing for the actual situation. ...